Returns Policy
Returns & Refund Policy
At VitaLabs, we are committed to providing high-quality research products and exceptional customer service. Due to the specialized nature of our products, we maintain the following Returns & Refund Policy.
All Sales Are Final
All products offered by VitaLabs are sold strictly for research purposes only. As a result, all sales are final. We do not accept returns or exchanges once an order has been shipped, except as expressly provided in this policy.
Damaged, Defective, or Incorrect Orders
If you receive a product that is damaged, defective, or different from what you ordered, you must notify us within 36 hours of confirmed delivery.
To initiate a claim, please email info@vitalabs.net with the following:
Your order number
Clear photographs of the product, packaging, and shipping label
A brief description of the issue
Claims submitted after the 36-hour reporting period may not be eligible for review.
Claims & Resolution
Each claim is carefully reviewed by our Quality Assurance team. If your claim is approved, VitaLabs may, at its sole discretion:
Replace the affected product;
Issue a refund to the original payment method; or
Provide store credit for a future purchase.
The selected resolution will depend on the circumstances of the claim and product availability.
Non-Returnable Items
Returns, refunds, or exchanges will not be accepted for:
Products ordered in error by the customer
Opened, used, altered, or tampered-with products
Products that have been improperly handled, stored, or reconstituted after delivery
Requests based on a change of mind
Claims submitted after the required 36-hour reporting period
Shipping & Delivery
Once an order has been transferred to the shipping carrier, VitaLabs is not responsible for shipping delays, lost, stolen, or misdelivered packages, or other carrier-related issues beyond our control. However, we will make every reasonable effort to assist customers with shipment tracking and delivery-related concerns.
Policy Updates
VitaLabs reserves the right to modify or update this Returns & Refund Policy at any time without prior notice. Any changes become effective immediately upon being posted on this website.
Contact Us
If you have any questions regarding this policy or need assistance with a claim, please contact our Customer Support team.
Thank you for choosing VitaLabs.